Resetting Your Password

This guide covers how to reset your password if you have forgotten it or need to recover access to your account. Follow these steps to regain access quickly and securely.

Before you start

Ensure you have access to the email address associated with your account.
Have a device with internet access ready.

Steps to Reset Your Password

Visit the Login Page: Open your web browser and go to the login page of the application.
Click on "Forgot Password?": On the login page, locate and click the "Forgot Password?" link. This is usually found below the password entry field.
Enter Your Email Address: In the provided field, enter the email address associated with your account. Ensure that it is correct to receive the reset instructions.
Submit the Request: Click the "Submit" or "Send" button to request a password reset. You should see a confirmation message indicating that an email has been sent.
Check Your Email: Open your email inbox and look for an email with the subject "Password Reset Request" or similar. If you do not see it, check your spam or junk folder.
Follow the Instructions in the Email: Open the email and click on the password reset link provided. This will direct you to a secure page where you can set a new password.
Set a New Password: On the password reset page, enter a new password. Ensure it is strong and secure, combining letters, numbers, and symbols.
Confirm Your New Password: Re-enter the new password to confirm it. This step ensures that you have typed it correctly.
Submit the New Password: Click the "Reset Password" or "Submit" button to finalize the process. You should see a confirmation message indicating that your password has been successfully reset.
Log In with Your New Password: Return to the login page and enter your email and new password to access your account.

Example

Here is an example of what the password reset email might look like:

Subject: Password Reset Request

Hello,

We received a request to reset your password. Click the link below to set a new password:

[Reset Password Link]

If you did not request a password reset, please ignore this email.

Thank you,
Support Team

If Something Goes Wrong

No Email Received: If you do not receive the password reset email, check your spam or junk folder. Ensure that you entered the correct email address. If the problem persists, contact support for assistance.
Link Expired: Password reset links are time-sensitive. If the link has expired, repeat the password reset process to receive a new link.
Unable to Reset Password: If you encounter errors during the reset process, ensure your new password meets the security requirements. If issues continue, reach out to support for help.

Sources: azanium/gxp/gas-web, azanium/gxp/gas-api