Private preview
Configure email for Consumer Credit Issuing Private preview
Configure sender addresses and custom domains for regulated notices and support emails.
Stripe sends several categories of email to consumers on your platform’s behalf. Each category uses a different sender address and requires separate configuration.
Email addresses
| Sender address | Reply-to | Configurable | Usage |
|---|---|---|---|
card-issuing-notices@{{the related setting}} | No-reply | No | All regulated customer notice emails: Adverse Action Notices, payment confirmations, scheduled payment notifications, dispute updates. |
support@cardsupport.{{the related setting}} | support@cardsupport.{{the related setting}} | Yes | Outbound support emails: collecting dispute evidence, collecting military service or bankruptcy documentation, resolving complaints or following up on phone cases. |
identity-verification@cardsupport.{{the related setting}} | identity-verification@cardsupport.{{the related setting}} | Yes | Identity verification emails sent when Stripe requires additional verification from a cardholder or applicant, for example because of fraud alerts on their credit report. |
security@{{the related setting}} | No-reply | Yes | Multi-factor authentication messages for support cases. |
Design
Stripe sends all emails with your platform’s branding, including logo, icon, and theme colors. Configure your branding in the Stripe Dashboard. You can preview emails before they’re sent from the same page.
Set up custom domains
Regulated customer notice emails
To send regulated customer notice emails from card-issuing-notices@{{the related setting}}, follow the custom email domain setup guide.
Support emails
Stripe uses Amazon SES to send and receive emails at support@cardsupport.{{the related setting}} and identity-verification@cardsupport.{{the related setting}}. This requires a separate setup from regulated notice emails.
Add the related setting keys
Stripe provides the related setting keys that you must add to your DNS records for cardsupport.{{the related setting}}. These keys prove domain ownership to Stripe and Amazon SES.
Set up MX records
MX records ensure that replies to the support email addresses are correctly routed to Stripe. Add an MX record for cardsupport.{{the related setting}} pointing to inbound-smtp.us-west-2.amazonaws.com.
See the Amazon SES documentation for instructions on setting up MX records.