Customize the Express Dashboard

Learn how to customize the Express Dashboard for your users.

In this guide, learn how to customize the Express Dashboard for your connected accounts. To learn about all the available features, see Express Dashboard.

Add your platform's brand name and icon

Display your platform’s brand name, icon, and customized theming in the Express Dashboard.

Go to the Express branding settings .
Enter your platform’s business _ name .
Upload your platform’s icon and choose a theme.
Save your changes.

If you’ve already saved your brand information, skip this step.

Customize features

To configure which features appear in the Express Dashboard for your connected accounts:

Go to the Express features settings .
In a sandbox, turn off any features you don’t want to show to your connected accounts in the Express Dashboard.
Preview your changes with a test connected account before you go live.

Collect eventually due requirements

Enable Collect eventually due requirements if you want connected accounts to see and submit missing eventually_due requirements in the Express Dashboard, including when you request information through remediation links.

Required features when Stripe is responsible for negative balances

When Stripe is responsible for negative balances on your connected accounts, you can’t disable the following features:

View payments : Connected accounts can see their payment activity to understand charges and respond to risk interventions.
Issue refunds : Connected accounts can process refunds to resolve payment issues before they escalate to disputes.
Manage disputes : Connected accounts can view and submit evidence for disputes because Stripe bears the financial loss.
Top up refunds and disputes balance : Connected accounts can add funds to cover potential negative balances.

These features let connected accounts participate in risk management when Stripe covers losses.

Other product settings

Additional product settings might impact which features appear in the Express Dashboard. For example, setting the pricing and eligibility for a feature might cause that feature to appear in or disappear from the Express Dashboard. If you’re looking for a specific product setting and you don’t see it here, try searching our docs for other settings pages that control that product configuration.

Set custom descriptions for charges and transfers

By default, the Transactions list in the Express Dashboard displays generic descriptions for charges and transfers (for example, Payment on {the related setting}). To change these descriptions:

Determine which type of charge your platform uses. The two recommended charge types for Express connected accounts are Destination Charges and Separate Charges and Transfers.
After you determine the charge type, use the following instructions to update your integration. Destination charges To update the description on a payment object that’s visible to your platform’s users, you need to use the Stripe API. This applies to all platforms that use destination charges. Note The destination_payment object belongs to the connected account, so you’ll need to set the Stripe-Account header to the connected account’s ID to make this call. Command Line Select a language cURL Stripe CLI Ruby Python PHP Java Node.js Go.NET No results curl https://api.stripe.com/v1/charges/{{PAYMENT_ID}} \ -u "sk_test_BQokikJOvBiI2HlWgH4olfQ2:" \ -H "Stripe-Account: {{the related setting}}" \ -d "description=My custom description" This description becomes visible on the charge after you’ve written this field. Learn more about creating destination charges on your platform. Separate charges and transfers To update the description on a payment object that’s visible to your platform’s users, you need to use the Stripe API. This applies to platforms that use separate charges and transfers. Note The destination_payment object belongs to the connected account, so you’ll need to set the Stripe-Account header to the connected account’s ID to make this call. Command Line Select a language cURL Stripe CLI Ruby Python PHP Java Node.js Go.NET No results curl https://api.stripe.com/v1/charges/{{PAYMENT_ID}} \ -u "sk_test_BQokikJOvBiI2HlWgH4olfQ2:" \ -H "Stripe-Account: {{the related setting}}" \ -d "description=My custom description" This description becomes visible on the charge after you’ve written this field. Learn more about creating separate charges and transfers.
Find the existing transfer object you created for an account by finding the latest charge created on the PaymentIntent .
Use the charge object to find the transfer object associated with the charge.
Use the transfer object to find the destination_payment ID that exists on the transfer.
Call the Update Charge API to update the description on the destination payment using the destination _ payment ID.
Use the transfer object to find the destination_payment ID that exists on the transfer.
Call the Update Charge API to update the description on the destination payment using the destination _ payment ID found in the previous step.

Manage Stripe communications with your connected accounts

Use your platform’s Dashboard to manage the communications that Stripe sends to your connected accounts.

Emails

Stripe sends emails to your connected accounts to share important information and help them stay in compliance. You can customize these emails on the Connect Emails settings page.

SMS messages

Stripe sends an SMS notification to connected accounts using the Express Dashboard when they receive their first payout, in certain countries. You can disable or re-enable these notifications on the Connect SMS settings page.