The Dispute object

Attributes

id string Unique identifier for the object.
amount integer Disputed amount. Usually the amount of the charge, but it can differ (usually because of currency fluctuation or because only part of the order is disputed).
charge string Expandable ID of the charge that’s disputed.
currency enum Three-letter ISO currency code, in lowercase. Must be a supported currency.
evidence object Evidence provided to respond to a dispute. Updating any field in the hash submits all fields in the hash for review.
metadata map Set of key-value pairs that you can attach to an object. This can be useful for storing additional information about the object in a structured format.
payment _ intent nullable string Expandable ID of the PaymentIntent that’s disputed.
reason string Reason given by cardholder for dispute. Possible values are bank_cannot_process, check_returned, credit_not_processed, customer_initiated, debit_not_authorized, duplicate, fraudulent, general, incorrect_account_details, insufficient_funds, noncompliant, product_not_received, product_unacceptable, subscription_canceled, or unrecognized. Learn more about dispute reasons.
status enum The current status of a dispute. Possible values include: warning_needs_response, warning_under_review, warning_closed, needs_response, under_review, won, lost, or prevented. Possible enum values lost A dispute resolved in the customer’s favor. needs_response A dispute that requires a response. prevented A dispute that was prevented from becoming a formal chargeback. under_review A dispute under review after evidence submission. warning_closed An inquiry closed without becoming a formal dispute. warning_needs_response An inquiry that requires a response. warning_under_review An inquiry under review after evidence submission. won A dispute resolved in the merchant’s favor.

More attributes

object string, value is "dispute"
balance _ transactions array of objects
created timestamp
enhanced _ eligibility _ types array of enums
evidence _ details object
is _ charge _ refundable boolean
livemode boolean
payment _ method _ details nullable object

The Dispute object

{ "id": "du_1MtJUT2eZvKYlo2CNaw2HvEv", "object": "dispute", "amount": 1000, "balance_transactions": [], "charge": "ch_1AZtxr2eZvKYlo2CJDX8whov", "created": 1680651737, "currency": "usd", "evidence": { "access_activity_log": null, "billing_address": null, "cancellation_policy": null, "cancellation_policy_disclosure": null, "cancellation_rebuttal": null, "customer_communication": null, "customer_email_address": null, "customer_name": null, "customer_purchase_ip": null, "customer_signature": null, "duplicate_charge_documentation": null, "duplicate_charge_explanation": null, "duplicate_charge_id": null, "product_description": null, "receipt": null, "refund_policy": null, "refund_policy_disclosure": null, "refund_refusal_explanation": null, "service_date": null, "service_documentation": null, "shipping_address": null, "shipping_carrier": null, "shipping_date": null, "shipping_documentation": null, "shipping_tracking_number": null, "uncategorized_file": null, "uncategorized_text": null }, "evidence_details": { "due_by": 1682294399, "has_evidence": false, "past_due": false, "submission_count": 0 }, "is_charge_refundable": true, "livemode": false, "metadata": {}, "payment_intent": null, "reason": "general", "status": "warning_needs_response"}

Update a dispute

POST / v1 / disputes /:id

When you get a dispute, contacting your customer is always the best first step. If that doesn’t work, you can submit evidence to help us resolve the dispute in your favor. You can do this in your dashboard, but if you prefer, you can use the API to submit evidence programmatically.

Depending on your dispute type, different evidence fields will give you a better chance of winning your dispute. To figure out which evidence fields to provide, see our guide to dispute types.

Parameters

evidence object Evidence to upload, to respond to a dispute. Updating any field in the hash will submit all fields in the hash for review. The combined character count of all fields is limited to 150,000.
metadata map Set of key-value pairs that you can attach to an object. This can be useful for storing additional information about the object in a structured format. Individual keys can be unset by posting an empty value to them. All keys can be unset by posting an empty value to metadata.
submit boolean Whether to immediately submit evidence to the bank. If false, evidence is staged on the dispute. Staged evidence is visible in the API and Dashboard, and can be submitted to the bank by making another request with this attribute set to true (the default).

Returns

Returns the dispute object.

Response

{ "id": "du_1MtJUT2eZvKYlo2CNaw2HvEv", "object": "dispute", "amount": 1000, "balance_transactions": [], "charge": "ch_1AZtxr2eZvKYlo2CJDX8whov", "created": 1680651737, "currency": "usd", "evidence": { "access_activity_log": null, "billing_address": null, "cancellation_policy": null, "cancellation_policy_disclosure": null, "cancellation_rebuttal": null, "customer_communication": null, "customer_email_address": null, "customer_name": null, "customer_purchase_ip": null, "customer_signature": null, "duplicate_charge_documentation": null, "duplicate_charge_explanation": null, "duplicate_charge_id": null, "product_description": null, "receipt": null, "refund_policy": null, "refund_policy_disclosure": null, "refund_refusal_explanation": null, "service_date": null, "service_documentation": null, "shipping_address": null, "shipping_carrier": null, "shipping_date": null, "shipping_documentation": null, "shipping_tracking_number": null, "uncategorized_file": null, "uncategorized_text": null }, "evidence_details": { "due_by": 1682294399, "has_evidence": false, "past_due": false, "submission_count": 0 }, "is_charge_refundable": true, "livemode": false, "metadata": { "order_id": "6735" }, "payment_intent": null, "reason": "general", "status": "warning_needs_response"}

Retrieve a dispute

GET / v1 / disputes /:id

Retrieves the dispute with the given ID.

Parameters

No parameters.

Returns

Returns a dispute if a valid dispute ID was provided. Raises an error otherwise.

Response

{ "id": "du_1MtJUT2eZvKYlo2CNaw2HvEv", "object": "dispute", "amount": 1000, "balance_transactions": [], "charge": "ch_1AZtxr2eZvKYlo2CJDX8whov", "created": 1680651737, "currency": "usd", "evidence": { "access_activity_log": null, "billing_address": null, "cancellation_policy": null, "cancellation_policy_disclosure": null, "cancellation_rebuttal": null, "customer_communication": null, "customer_email_address": null, "customer_name": null, "customer_purchase_ip": null, "customer_signature": null, "duplicate_charge_documentation": null, "duplicate_charge_explanation": null, "duplicate_charge_id": null, "product_description": null, "receipt": null, "refund_policy": null, "refund_policy_disclosure": null, "refund_refusal_explanation": null, "service_date": null, "service_documentation": null, "shipping_address": null, "shipping_carrier": null, "shipping_date": null, "shipping_documentation": null, "shipping_tracking_number": null, "uncategorized_file": null, "uncategorized_text": null }, "evidence_details": { "due_by": 1682294399, "has_evidence": false, "past_due": false, "submission_count": 0 }, "is_charge_refundable": true, "livemode": false, "metadata": {}, "payment_intent": null, "reason": "general", "status": "warning_needs_response"}