Disputes

Learn about disputes, how they work, and what you can do to prevent them.

A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer.

To process a chargeback, the issuer creates a formal dispute on the card network, which immediately reverses the payment. This pulls the money for the payment, as well as one or more network dispute fees, from Stripe. After that, Stripe debits your balance for the payment amount and dispute fee.

To help you submit the best possible response for each dispute, Stripe guides you through the process in the Dashboard, where you can provide the appropriate text and images for the dispute reason and your counterargument. If you need help with a dispute, contact support.

Handle disputes

Respond to disputes

Learn how to challenge or accept a dispute.

Network categories

Learn about reason code categories and broad evidence guidelines.

Reason codes

Refer to common Visa, Mastercard, and American Express reason codes.

Disputes API

Retrieve and update disputes, submit evidence and handle dispute events.

Analyse disputes

Measure disputes

Learn about the issues that can occur from excessive disputes, and how to avoid them.

Monitoring programs

Learn about the monitoring programmes operated by the card networks.

Automate dispute management

Prevent disputes with Verifi and Ethoca programs

Automatically prevent disputes and lower your dispute rate.

Smart Disputes

Use Smart Disputes to automate evidence collection and submission for eligible disputes.