Performing a server health check is essential when you experience connectivity issues or suspect that the server is not functioning optimally. This guide will help you verify the server's status to ensure your VPN connection is secure and stable.

Before you start

Ensure you have an active internet connection.
Make sure you are signed in to your account. Refer to the "Sign In with Apple" or "Sign In with Google" articles if needed.

Steps to perform a server health check

Open the GasVPN app on your device.
Navigate to the server selection screen. This is where you choose which server to connect to.
Select the server you want to check. Click on the server name to view its details.
Look for the server status indicator. This will show whether the server is online and its current load.
Check the server load percentage. A lower percentage indicates better performance and less congestion.
Verify the server's response time. This is usually displayed in milliseconds (ms); lower values mean faster response times.
If the server is down or overloaded, select a different server from the list and repeat the check.

Example

Here's an example of what you might see in the server details:

Server: US-East
Status: Online
Load: 35%
Response Time: 45ms

If something goes wrong

Server is offline: If the server status shows offline, try selecting another server from the list. Ensure your internet connection is stable.
High server load: If the server load is consistently high, switch to a server with a lower load percentage for better performance.
Slow response time: If the response time is high, try reconnecting to the server or choose a different server to improve connection speed.