Managing Blocklists

Managing blocklists is essential for enhancing the security of your service by preventing unauthorized access and unwanted interactions. Use this guide when you need to update or review your blocklists to ensure your system remains secure.

Before you start:

• Ensure you have admin access to manage security settings.
• Familiarize yourself with the types of entries you want to block (e.g., IP addresses, email addresses).

1. Log into your account using your admin credentials. If you encounter issues, refer to the article "Troubleshooting Login Issues."
2. Navigate to the security settings section of your account dashboard.
3. Locate the blocklist management option. This may be under a section labeled "Security" or "Access Control."
4. To add a new entry to the blocklist, select the option to add a new block entry.
5. Enter the details of the entity you wish to block. This could be an IP address, email address, or domain name.
6. Save the changes to update the blocklist.
7. To remove an entry from the blocklist, find the entry in the list and select the option to delete or unblock it.
8. Confirm the removal to update the blocklist.

Example blocklist entry format:

IP Address: 192.168.1.1
Email: spammer@example.com
Domain: malicious-site.com

If something goes wrong:

• Cannot find blocklist settings: Ensure you have the necessary permissions. Check with your system administrator if you lack access.
• Entry not blocking as expected: Double-check the format of the entry. Ensure there are no typos or incorrect details.
• Accidentally blocked a legitimate user: Quickly remove the entry from the blocklist and notify the affected user.