Bizum payments

Learn about Bizum, a real-time payment method in Spain.

Bizum is a real-time payment system in Spain. When making a payment with Bizum, the customer enters the phone number they’ve registered with Bizum and authenticates and approves the payment in their bank’s app directly.

• Customer locations Spain
• Presentment currencies EUR
• Payment confirmation Customer-initiated
• Payment method family Real-Time Payment
• Recurring payments No
• Payout timing Standard
• Connect support Yes
• Dispute support Yes
• Manual capture support No
• Refunds / Partial refunds Yes / Yes

Get started

You don’t have to integrate Bizum and other payment methods individually. If you use our front-end products, Stripe automatically determines the most relevant payment methods to display. Go to the Stripe Dashboard and enable Bizum. To get started with one of our hosted UIs, follow a quickstart:

• Checkout : Our prebuilt, hosted checkout page.
• Elements : Our drop-in UI components.

Other payment products

The following Stripe products also let you add Bizum from the Dashboard:

• Payment Links

If your integration requires manually listing payment methods, learn how to configure Bizum.

Payment options

The minimum charge limit is 0.50 EUR or the equivalent for other supported currencies.

The maximum charge limit is 5,000.00 EUR or the equivalent for other supported currencies.

Prohibited and restricted business categories

In addition to the categories of goods or services sold and businesses restricted from using Stripe overall, the following categories are prohibited from using Bizum:

• Art Dealers and Galleries
• Bail and Bond Payments
• Betting/Casino Gambling
• Charitable and Social Service Organizations - Fundraising
• Financial Institutions
• Government Licensed On-line Casinos (On-Line Gambling)
• Government-Licensed Horse/Dog Racing
• Government-Owned Lotteries (US Region only)
• Jewelry Stores, Watches, Clocks, and Silverware Stores
• Cryptocurrency exchanges and wallets
• Non-FI, Stored Value Card Purchase/Load
• Political Organizations
• Precious Stones and Metals, Watches and Jewelry
• Religious Organizations
• Security Brokers/Dealers
• Timeshares
• Watch/Jewelry Repair
• Other categories at the discretion of Bizum

Additional requirements

Make sure you comply with the following Bizum requirements before requesting access to Bizum as a payment method in the Dashboard or through the capabilities API.

• Companies : Provide a valid tax identification number for your country using the company.tax_id field. Alternatively, you can provide a VAT ID using the company.vat_id field.
• Individuals and sole proprietors : Provide a valid personal identification number using the individual.id_number field.
• Spain : Provide your DNI (Documento Nacional de Identidad) or NIE (Número de Identificación de Extranjero) if you are a foreign resident.
• Other supported countries : Provide the standard personal identification number for your country.

You must also set the business_type on your account.

If you use the Dashboard, you can provide these details in your tax settings. After you request the Bizum capability, any outstanding requirements appear in your account status with a link to the relevant settings page.

Note

The Bizum payments capability stays in a pending state until compliance with Bizum onboarding requirements is verified. Contact Stripe support if you’re unsure about your Bizum payments capability status.

Disputes

Bizum has a claims process that allows transaction disputes. Customers can open disputes for cases of suspected fraud, double payments, or a difference between an order and a transaction amount. Customers can initiate a dispute within 120 calendar days of the transaction.

After the customer initiates a dispute, Stripe notifies you using:

• Email
• The Stripe Dashboard
• An API charge. dispute. created event (if your integration is set up to receive webhooks )

Stripe holds back the disputed amount from your balance until Bizum resolves the dispute.

We request that you upload compelling evidence proving that you fulfilled the purchase order using the Stripe Dashboard. This evidence can include the:

• Tracking ID
• Shipping date
• Record of purchase for intangible goods, such as IP address or email receipt
• Record of purchase for services or physical goods, such as phone number or proof of receipt
• Record of refund (for purchase you’ve already refunded)

To handle disputes programmatically, respond to disputes using the API.

This information helps Bizum determine whether a dispute is valid. Make sure the evidence you provide contains as much detail as possible from what the customer provided at checkout. You must submit the requested information within 40 calendar days. Bizum provides a decision within 90 calendar days. If Bizum resolves the dispute with you winning, we return the disputed amount to your Stripe balance. If Bizum rules in favor of the customer, the disputed amount stays with the customer.

Refunds

Bizum supports full and partial refunds.

• The refund period is up to 395 days after the purchase.
• Refunds for Bizum payments are asynchronous and take up to 5 minutes to complete.

Stripe notifies you of the final refund status using the refund.updated or refund.failed webhook event. When a refund succeeds, the Refund object’s status transitions to succeeded. If a refund fails (the Refund object’s status transitions to failed), then we return the amount to your Stripe balance, and you must arrange an alternative way of providing your customer with a refund.

Connect

If you use Connect, you must consider the following before you enable and use Bizum.

Request Bizum capabilities for your connected accounts

Set the bizum_payments capability to active on your platform account, and on any connected accounts you want to enable Bizum for. You can also request more account capabilities.

Merchant of record and statement descriptors

The charge type of Connect payments might change the default statement descriptor and the merchant name that appears on the customer’s banking application and confirmation emails.

To check or update your statement descriptor, go to your account settings. For Connect integrations, see setting statement descriptors with Connect.

Supported currencies

Bizum only supports payments in eur.