Stripe Workflows for Slack

Send automated notifications to Slack channels from Stripe Workflows.

Use the Stripe Workflows for Slack app to send automated notifications to your Slack channels when events occur in Stripe. Combine it with Stripe Workflows to notify your team about payments, subscriptions, disputes, and other Stripe events in real time.

The app supports:

• Custom message templates : Include dynamic data from Stripe events and format messages with Slack’s text styling.
• Dashboard deep links : Optionally include a link to the relevant Stripe Dashboard page in each notification.
• Multiple channels : Route different notifications to different Slack channels based on your workflow logic.

Install the app

1. Go to the Slack app page in the Stripe App Marketplace.
2. Select the account you want to install the app to from the account dropdown.
3. Click Install .

After installation, the app appears as an icon in the right sidebar on any page of the account you installed it on. Look for the icon in the upper-right corner of your screen, next to the Apps button.

Connect to Slack

After you install the app, connect it to a Slack workspace:

1. Open the app from the right sidebar. It prompts you to visit the app’s settings page.
2. Click the Go to Settings link in the app, or right-click the overflow menu ( ) in the upper-right corner, and select View app settings .
3. On the settings page, click the Add to Slack link.
4. Select the workspace you want to connect from the dropdown. This page shows the permissions the app requests, which allow it to read basic channel information and send messages.
5. Click Allow to complete the connection.

The settings page displays “Connected to <workspace>” when the connection is successful. If the connection doesn’t display immediately, refresh the page.

To change the connected workspace, click Remove connection on the settings page and repeat the process to select a different workspace.

Configure channels

Add a channel

Add channels from within Slack:

1. Open the channel you want to enable.
2. Type “/invite @Stripe” in the channel.
3. Stripe joins the channel and you can see it in the app’s Channels list. If you don’t see it immediately, click Refresh to update the list.

Remove a channel

Remove channels from within Slack:

1. Open the channel you want to remove.
2. Type “/remove @Stripe” in the channel.
3. Confirm the removal when prompted. Click Refresh in the Stripe app to update the list.

Send a test notification

From the app settings page in Stripe, you can verify that a channel is connected:

1. Click Test next to the channel name.
2. The button temporarily displays “Sending…” and then confirms the test was sent.
3. Check the channel in Slack. A test message from the app confirms the channel is connected and ready to receive notifications.

Create a workflow with Slack notifications

You can find Workflows in the left menu bar of Stripe, either under the Shortcuts section or under Products > More.

To add a Slack notification to a workflow:

1. Click Create workflow .
2. Add your trigger and any preceding steps that provide the data you need.
3. Click Add a step , and select Add action .
4. Search for “Slack” or select the Apps tag, then choose Send Slack Notification .

Configure the action

The Edit action panel contains three required fields:

Note

Add a trigger or data step before configuring this action. The plus symbol () for inserting variables only displays if a previous step provides selectable data.

To test the workflow, click Publish. In a sandbox environment, perform the trigger action and verify that the notification displays in your Slack channel. You can then edit the workflow and republish as needed.

Format message templates

Message templates support most Slack text formatting:

Line breaks in the text input are preserved when sent to Slack. Create lists using a symbol followed by a space:

* Item 1
* Item 2

For numbered lists:

1. Item 1
2. Item 2

Add URL hyperlinks

To display a URL with custom text, use angle brackets with a pipe separator:

<http://example.com|Display text>

Mention users, channels, and groups

Use Slack IDs (not display names) to mention users, channels, and groups in your message templates:

Workflow examples

Send a notification for large payments

Create a workflow that notifies a channel when a payment over 1,000 USD comes in:

1. Click Add a trigger , and select Payment intent succeeded .
2. Under Trigger conditions , click Add condition . Set the condition to Amount received is greater than or equal to 1,000.00 USD.
3. Click Add a step , and select Add action . Search for Retrieve a customer and set the Customer ID using the plus symbol ( ) to select Customer ID from the trigger.
4. Click Add a step , and select Add action . Search for Send Slack Notification and configure it:

• Slack channel : Select your channel (for example, #wins ).
• Message template : Compose your message using variables. For example: *Big win!*:tada: We just closed a large deal! {Payment intent | Amount received} from {Customer | Name} {Payment intent | Description} Payment processed on {Payment intent | Created}
• Include dashboard link : Set to true .
• Event object ID : Select Payment intent ID from the trigger.

5. Click Publish and send a test payment to see the workflow in action.

This example demonstrates trigger conditions, retrieving data from related objects, composing messages with variables, and including Dashboard deep links.

Route notifications by subscription type

Create a workflow that sends notifications to different channels based on the subscription plan a customer signs up for:

1. Click Create workflow , and set the trigger to Customer subscription is created .
2. Add a Send Slack Notification action to notify a general channel about all new subscriptions:

• Slack channel : Select your general subscriptions channel.
• Message template : For example, “New subscription alert! {Subscription | Description}”.
• Include dashboard link : Set to true , with Event object ID set to Subscription ID .

3. Add a Retrieve a customer action and set Customer ID using the plus symbol ( ).
4. Add a condition step to split the workflow:

• Set the condition to check whether Items (collection) from the trigger contains at least one item where Price > Product ID equals your Enterprise plan.

5. On the true branch, add a Send Slack Notification action:

• Slack channel : Select your #enterprise channel.
• Message template : For example, “New enterprise client! Welcome {Customer | Name} to our group!”
• Include dashboard link : Set to true , with Event object ID set to Customer ID .

6. On the false branch, add a Send Slack Notification action:

• Slack channel : Select your #hobby channel.
• Message template : For example, “A new hobbyist has landed! Welcome {Customer | Name} to the crew!”
• Include dashboard link : Set to true , with Event object ID set to Customer ID .

This example demonstrates multiple Slack notifications to different channels, conditional workflow logic, and messages that add more context with data from multiple steps.