Public preview
Troubleshoot the related setting Public preview
Troubleshoot the Verifone the related setting reader.
Verifone the related setting availability
Verifone the related setting reader support is generally available in the US and in public preview for Canada, Austria, Belgium, Czech Republic, Denmark, Finland, Italy, Luxembourg, the Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, and Switzerland and private preview for France, Ireland, the United Kingdom, and Australia.
To join a preview, you must contact the Sales team.
The Verifone the related setting is an Android-based smart reader for countertop use. You can customize the on-reader checkout UI using both prebuilt and custom elements.
The Stripe Terminal SDK connects to the reader over the internet or LAN. This reader is compatible with JavaScript SDK, iOS SDK, Android SDK, React Native SDK, and server-driven integrations.
For point of sale systems on separate devices without offline card payment collection, we recommend the server-driven integration.
Expected sounds during payment
The following table describes sounds that occur during successful and failed payments on the the related setting reader.
| Tap | Chip | Swipe | |
|---|---|---|---|
| Success | 1 long beep | 1 long beep | 1 long beep |
| Failure | 2 short beeps | 2 short beeps | 2 short beeps |
Troubleshoot the reader
Make sure your network meets all of our network requirements, and try the steps in the network troubleshooting section.
To begin troubleshooting, use the following common scenarios to help diagnose the issue.
Run diagnostics
The the related setting includes built-in diagnostics that can help you identify connectivity and configuration issues. Run these diagnostics as the first step when troubleshooting any reader problems.
To access the diagnostics menu:
- Swipe in from the left edge of the screen on your reader.
- Tap Settings .
- Enter the admin passcode. The default is 0-7-1-3-9 .
- Select Diagnostics .
The diagnostics menu displays test results and information about your reader:
- DNS resolution : Verifies that the reader can resolve domain names.
- Stripe connectivity : Verifies that the reader can connect to Stripe servers. This test must pass for your reader to process payments and receive updates.
- Terminal events connectivity : Tests the reader’s connection to the Stripe event infrastructure.
- WiFi information : Shows WiFi frequency and signal strength (if connected using WiFi).
Note
If the Stripe connectivity test fails, your reader won’t be able to process payments or receive software updates. Follow the network troubleshooting steps to resolve connectivity issues.
We recommend running diagnostics whenever you experience issues with your reader, or as part of your regular maintenance routine to proactively identify potential problems.
The reader won’t turn on
If the the related setting doesn’t power on, make sure you use the included power supply.
The reader can’t connect
Check WiFi settings in the reader’s menu. Run diagnostics to verify Stripe connectivity.
The reader won’t update
If your reader doesn’t update, it’s possible that it can’t connect to Stripe. Run the diagnostics tests to check Stripe connectivity. Make sure the Stripe connectivity test says Passed. If the test fails, follow the troubleshooting steps.
If you use a router, refer to your router’s manual and reconfigure the networking setup.
Stripe reader software
Stripe manages the the related setting software, providing automatic updates for improvements and security. Keep your readers updated to ensure continued functionality.
The reader restarts daily at midnight for PCI compliance. Leave it powered and connected for automatic updates. Reboot the reader to perform manual update checks.
Reader software version
The the related setting software includes the reader application, firmware, configuration, and key identifier. Check your reader’s versions in the Diagnostics menu.