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Managing customer support Public preview
Support your Capital customers by region.
Capital for Platforms is available in the following countries. Servicing arrangements vary by country based on the financing partner.
Australia
France
Germany
United Kingdom
United States
You must submit any created content or material changes to approved support content through the Change Request Form in Google Doc or PDF format. Stripe’s product legal team, compliance team, and banking partner must approve all user-facing materials before you can send to users.
If your support team chooses to field basic, frontline user inquiries, we offer pre-approved, compliant training materials and templated responses. Contact your Stripe account team or Stripe Support to request templates.
Select your country to learn how to provide servicing to your connected accounts.
United States
Stripe is the first line of support for your users’ inquiries. Every communication includes a support email users can contact if they have questions. If a user contacts your platform with questions or concerns regarding their financing, forward the user and their questions to the Stripe team for support.
Stripe handles the following servicing functions:
- Reviewing applications
- Collecting payments
- Maintaining records of payments and balances
- General administration of the financing
- Responding to borrower inquiries
- Following up on delinquencies
Escalate complaints
In every region, escalate all Capital-related complaints to . Stripe has a legal obligation to report all Capital-related complaints. To learn how to manage complaints, see Regulatory compliance.
These terms can indicate a complaint, among other possible signals:
- Angry
- Attorney
- Deceived
- Discrimination
- Lawsuit
- Litigation
- Mad
- Mislead
- Predatory
- Sue
- Unfair