GrabPay payments
Learn about GrabPay, a common payment method in Southeast Asia.
GrabPay is a payment method developed by Grab. GrabPay is a digital wallet. Customers maintain a balance in their wallets that they pay out with.
To pay with GrabPay, customers are redirected to GrabPay’s website, where they have to authenticate the transaction using a one-time password. After authenticating, customers are redirected back to your website.
- Customer locations Singapore, Malaysia
- Presentment currency SGD, MYR
- Payment confirmation Customer-initiated
- Payment method family Wallet
- Recurring payments No
- Payout timing Standard payout timing applies
- Connect support Yes
- Dispute support No
- Manual capture support No
- Refunds / Partial refunds Yes / Yes
Payment flow
Below is a demonstration of the GrabPay payment flow from your checkout page:
Get started
You don’t have to integrate GrabPay and other payment methods individually. If you use our front-end products, Stripe automatically determines the most relevant payment methods to display. Go to the Stripe Dashboard and enable GrabPay. To get started with one of our hosted UIs, follow a quickstart:
Other payment products
The following Stripe products also let you add GrabPay from the Dashboard:
If your integration requires manually listing payment methods, learn how to manually configure GrabPay as a payment.
Check out the GrabPay sample on GitHub.
Refunds
GrabPay payments can be refunded up to 90 days after the original payment. Refunds for GrabPay payments are asynchronous and take up to 5 minutes to complete. We’ll notify you of the final refund status using the refund.updated or refund.failed webhook event. When a refund succeeds, the Refund object’s status transitions to succeeded. If a refund fails, the Refund object’s status transitions to failed and we return the amount to your Stripe balance. You then need to arrange an alternative way of providing your customer with a refund.
Disputes
GrabPay payments have a low risk of fraud or unrecognized payments because the customer must authenticate the payment with Grab. Therefore, there is no dispute process that can result in a chargeback and funds being withdrawn from your Stripe account.
Branding guidelines
Use the branding guidelines provided by GrabPay when building your checkout page. Assets such as logos and buttons are available for download as a zip file.