Troubleshooting Form Errors

When using the form management features, you might encounter errors that prevent your forms from functioning correctly. This guide helps you identify and resolve common form errors, ensuring smooth data collection and analysis.

Before you start

• Ensure you have a stable internet connection.
• Confirm you are logged into the application.

Steps to Troubleshoot Form Errors

1. Check Form Configuration Navigate to the forms section and select the form experiencing issues. Review the form settings to ensure all required fields are correctly configured.

2. Verify Form Fields Ensure that all form fields are properly set up. Check for any missing labels, incorrect field types, or required fields that are not filled in.

3. Test Form Submission Attempt to submit the form yourself. This helps identify if the error occurs during submission and provides insight into what might be causing the issue.

4. Review Error Messages If an error message appears, read it carefully. Error messages often provide specific details about what went wrong and how to fix it.

5. Check Integrations If your form is integrated with external services like Google Sheets, verify that the integration is active and correctly configured. Reconnect the integration if necessary.

6. Consult the Analytics Dashboard Navigate to the analytics section and select the form. Check for any anomalies or unexpected data patterns that might indicate an issue with form submissions.

7. Update the Form If errors persist, consider editing the form to simplify or adjust problematic fields. Save changes and test the form again.

8. Contact Support If you cannot resolve the issue, contact support for further assistance. Provide details about the error and steps you've taken to troubleshoot.

Example Form Configuration

Here is an example of a correctly configured form setup:

{
 "formTitle": "Customer Feedback",
 "fields": [
 {
 "label": "Name",
 "type": "text",
 "required": true
 },
 {
 "label": "Email",
 "type": "email",
 "required": true
 },
 {
 "label": "Feedback",
 "type": "textarea",
 "required": false
 }
 ],
 "integrations": {
 "googleSheets": true
 }
}

If something goes wrong

• Form Not Saving: If the form does not save, check your internet connection and ensure all required fields are filled. Try saving again.

• Integration Errors: If data is not syncing with Google Sheets, verify the integration settings. Reconnect the integration if needed.

• Submission Failures: If form submissions fail, review the error message for details. Check for any required fields that might be missing or incorrectly formatted.